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Privacy Policy

Privacy Policy  JuniorPoles.com

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Effective Date:  15 July 2025

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Junior Poles is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy outlines how we collect, use, disclose, and protect your information when you interact with us through our website.

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1. About the POPI Act

The Protection of Personal Information Act (POPIA) is South Africa’s data protection law that promotes the protection of personal information processed by public and private bodies. POPIA gives you the right to know what information we collect about you, how we use it, and to request access, correction, or deletion of your data.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, telephone number, delivery address

  • Transaction Details: Products ordered, payment method (excluding card details), delivery preferences

  • Website Usage Data: IP address, browser type, device information, pages visited (collected via cookies)

  • Chat or Support Queries: Information you provide via live chat (Poppi) or customer support channels

3. Legal Basis for Processing Personal Information

Under POPIA, we process personal information on the following grounds:

  • Your consent (e.g., when you subscribe to a newsletter)

  • Contractual necessity (e.g., when you place an order)

  • Legal obligation (e.g., tax or accounting requirements)

  • Legitimate interest (e.g., improving services or website performance)

4. How We Use Your Information

Your information is used for:

  • Processing and fulfilling your orders

  • Responding to customer service requests and inquiries (including via Poppi)

  • Sending order confirmations, updates, and optional promotional emails

  • Improving our products, website experience, and customer service

  • Meeting legal or regulatory requirements

5. Use of Poppi (Live Chat & Customer Engagement)

We use Poppi, a third-party tool, to provide real-time support, assistance, and communication. When you engage with Poppi, it may collect your name, contact details, and chat history. This data is used only to provide better support and is kept secure and confidential.

6. Sharing of Personal Information

We do not sell or trade your personal data. We may share your information with:

  • Couriers and payment processors to complete your order

  • Service providers like Poppi who assist with communication or analytics

  • Authorities when required by law or legal process

All third parties are contractually obligated to protect your data and comply with POPIA.

7. Your Rights Under POPIA

Under the POPI Act, you have the right to:

  • Be informed about how your data is used

  • Access and request a copy of your personal data

  • Correct or update inaccurate information

  • Request deletion or restriction of your data

  • Object to certain forms of data processing

  • Withdraw consent for marketing or other optional processing

To exercise your rights, email us at support@juniorpoles.com.

8. Data Protection and Retention

We take appropriate technical and organisational steps to protect your information from loss, misuse, or unauthorised access. Your information is only retained as long as necessary for business, legal, or regulatory purposes.

9. Cookies and Tracking

We use cookies to enhance user experience, track website traffic, and improve functionality. You can modify your browser settings to decline cookies if preferred.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a new effective date. Continued use of our website indicates your acceptance of these changes.

11. Contact Information

If you have any questions or concerns about our Privacy Policy or your personal information:

📧 Email: juniorrugbypoles@gmail.com
📞 Phone: 0765317355

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