Refund Policy

Refund & Returns Policy  JuniorPoles.com

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At Junior Poles, we want you to be fully satisfied with your purchase. If you're not happy with a product, we’re here to help.

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✅ Returns Eligibility

You may return a product within 7 days of receiving it if:

• The item is unused and in its original condition and packaging

• You have proof of purchase (order number or receipt)

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❌ Non-Returnable Items

We do not accept returns on:

• Custom-made or special-order items

• Products that have been used, installed, or damaged after delivery

• Clearance or sale items (unless defective)

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💸 Refunds 

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7 working days to your original payment method.

• Shipping fees are non-refundable unless the return is due to our error or a faulty product.

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🔁 Exchanges

• We will gladly exchange items if they are defective or damaged. Please contact us to arrange an exchange.

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📦 Return Shipping

• Return shipping costs are the responsibility of the customer unless the item was incorrect or faulty upon arrival.

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📞 Contact Us

If you have any questions about your return or refund, please contact:
📧 juniorrugbypoles@gmail.com
📞 0765317355